Have you ever had to stand in a line just to have a few question of yours answered? A lot of us have been wound up in a situation where we want to get some simple help for something that doesn’t require a lot of time but we still end up having to wait for long periods of time just to get the answers we’re looking for simply because the person in front has bigger problems. Help desks are generally like this but Kayako’s help desk software is different because it lets you get your answers without any wait.
So, who could use a help desk software? Well, any and all companies and organizations that deal with people need their own help desk and because they have too many people with too many questions, they resort to help desk software to resolve problems and answer questions for multiple people in a very narrow window of time. A help desk software does this by centralizing information that can be retrieved through the queries of those who approach the help desk for answers.
Let’s take the example of a company that has a lot of employees interacting with computers as part of their jobs. Now, these employees may be specialised in their respective fields but they’re no experts when it comes to resolving issues with computers, so the company has an online help desk portal that employees can access for tech support. This help desk system may also email the employees of the company to keep them on board with any changes being made in the systems they work in.
Basically, a help desk software is a must have for all kinds of companies and organizations, unless they want frustrated mob of people with complaints at their doorstep.